El Tigre Cruises Ltd. Privacy Policy

Updated 31 May, 2021

Thank you for choosing to be part of our community at El Tigre Cruises Ltd. (“company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us using our contact form or via our provided contact information on our website.

When you visit our website www.eltigrecruises.com (“Site”) and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.

This privacy policy applies to all information collected through our websites (such as www.eltigrecruises.com, our social media pages and applications ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Sites").
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

When do we collect information?

We collect information from you when you make a booking, submit a contact form, or otherwise enter information on our website.

What information do we collect?

The information that we collect is relevant to your booking or submission of a contact form. For instance, when you submit a booking request you will be asked to provide a name, physical address, email address, phone number, credit card information, and other details relevant to our provision of services and to help you with your experience.

How do we use your information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To send you marketing and promotional communications [for Business Purposes and/or with your Consent]. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time (see the "Your Privacy Rights" below).
  • To send administrative information to you [for Business Purposes, Legal Reasons and/or possibly Contractual]. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
  • Fulfill and manage your orders [for Contractual reasons]. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Sites.
  • Request Feedback [for our Business Purposes and/or with your Consent]. We may use your information to request feedback and to contact you about your use of our Sites.
  • To protect our Sites [for Business Purposes and/or Legal Reasons]. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
  • To enforce our terms, conditions and policies [for Business Purposes, Legal Reasons and/or possibly Contractual].
  • To respond to legal requests and prevent harm [for Legal Reasons]. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the cruises you would like to reserve. They are also used to help us understand and save your preferences based on previous or current site activity, which enables us to provide you with improved services for future visits. We can use cookies to monitor advertisements. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, some features will be disabled. It may affect features that make your site experience more efficient and some of our services may not function properly.

What is our stance on third-parties?

We do not sell or trade your personally identifiable information. We may however transfer some of the information we collect (including but not limited to your e-mail address) to third-parties who may gather feedback about your experience with our services, either directly on our behalf. One such third-party is TripAdvisor (https://www.tripadvisor.com). We will never transfer your credit card or other payment details to third parties (other than to our secure payment provider(s) as required for executing an order that you have placed with us). Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en We use Google AdSense Advertising on our website. Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.

Opting Out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or by permanently using the Google Analytics Opt Out Browser add on.

How do we keep your information safe?

Our website is hosted with a leading web-hosting provider for our specific content management platform. Our website is updated regularly to prevent or patch security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Will we SPAM you?

No. We will:

  • Not use false, or misleading subjects or email addresses;
  • Identify the message as an advertisement in some reasonable way;
  • Include our contact information;
  • Monitor third party email marketing services for compliance, if one is used;
  • Honour opt-out/unsubscribe requests quickly;
  • Allow users to unsubscribe. If at any time you would like to unsubscribe from receiving future emails you can contact us using our contact form or via our provided contact information on our Site and we will remove you from ALL correspondence not related to any order you have placed.

      • What will we do in the event of a data breach?

      Should a data breach occur we will notify users via Site notification within 7 business days.

      UPDATES & CONTACT INFORMATION

      Do we make updates to this policy?

      Yes. Our most recent update was 31 May, 2021. We will continue to update our privacy policy as appropriate and required.

      How can you contact us about this policy?

      If you have any questions about this policy you can contact us using our contact form or via our provided contact information on our Site.